To maintain and cooperation with customers, we have several terms and conditions that must be adhered to by various parties. To facilitate service, here are some of the questions that customers often ask us.

ORDER

You can order the product you want as long as the product you choose is still in production in our workshop. We have 2 product conditions, namely:

1. On stock / ready stock product

This product is available in our stock, so when you order this product, the process will automatically be faster. We send your order Day + 1 after you confirm payment.

2. Pre Order (PO) / Made to Order (MTO)

This product is not available in our stock, the PO / MTO process will take a maximum of 1 week (not including the expedition’s shipping period). After you check out the product, our Admin will confirm to you if the product you want is not on stock.

PRODUCT

The products we publish are products that are in our production period. If you feel that the product you ordered is inappropriate or damaged, then you may submit an order return or refund by contacting our Admin via Live Chat at the webstore or contacting our CS. Before you decide to retire, please read the terms of return from us here.

CUSTOM SIZE

Besides you can order using the size chart and cutouts we have specified, we also accept a custom size. The switch we use today is slim tapered, and for the time being we can only accept slim straight cutting requests. You can contact our CS at Line @ or whatsapp. Custom size we recommend using our size chart as a benchmark, so custom is only limited to adding or reducing the size specified. Especially for custom size, we do not accept returns and refunds. So make sure the size you give us is the right size for you. Or you can directly come to our workshop for the sorting process and also fitting.

VOUCHER AND DISCOUNT PROMO

Periodically we will hold discount promos, free vouchers or other offers. You can participate in this promo based on the information and conditions that we share through our social media when the discount promo, free voucher or other offer is running.

PRICE POLICY

The prices we display in our webstore are fixed prices in IDR and SGD. If at any time there are price changes, we will always be updated on our webstore and social media.